casestudy: home2share

Streamlining Rental Management with Smarthost

Let’s Talk
who they are?

About home2share

Services: Smarthost Software Platform
Industry: Serviced Apartment Management

home2share is a rapidly growing company in the serviced apartment industry, specializing in providing fully managed, short- and long-term rental solutions. Their focus is on delivering exceptional guest experiences while maintaining operational excellence.

the challenge

The Problem Statement

home2share faced several critical challenges common in
the serviced apartment sector:

Manual Bookings and Fragmented Processes

Inefficiencies in managing guest check-ins, room assignments, and communications.

Difficulty scaling
operations

Due to reliance on outdated systems that limited growth potential.

High operational costs and error-prone workflows

Caused by a lack of integrated property management automation tools.

The Impact

“Fragmentation risks growth
and satisfaction”

These challenges created fragmented workflows, high operational costs, and slower expansion into new markets, posing risks to both guest satisfaction and business growth.

the solution

The Approach and the 
Key Features

The Approach and the Key Features

The solution was to implement "Smarthost" software, a tool designed to automate key processes like bookings, smartlock management, cleaning, and other operational tasks. This allowed home2share to optimize its operations and improve service efficiency.

Automated Bookings

Seamless integration with platforms like Airbnb and Booking.com, eliminating double bookings and manual data entry.

Smartlock Integration

Digital keys for automated, secure access, removing the need for manual check-ins.

IoT-Based Monitoring

Sensors to manage apartment conditions and automate cleaning and maintenance tasks.

24/7 Guest Support

Centralized communication to ensure guests receive timely assistance.

the results

The Metrics Behind
the Success

The Metrics Behind the Success

Contracts

194 new contracts
signed.

Booking Results

95,034 nights
booked.

Occupancy

88% average occupancy rate across active units.

New Units

292 new units
onboarded.

Expansion

Into 7 new cities, including Osnabrück, Münster, and Bonn.

what our clients are saying

Q We’ve seen a huge improvement.

Smarthost has completely changed the way we manage our properties. The automation is seamless, and we’ve seen a huge improvement in both operational efficiency and guest satisfaction. quo

Manager

Home2Share

Conclusion

Key
Takeaways

Smarthost empowered home2share with automated bookings, digital access, and connected room management, delivering seamless and modern guest services. The solution proved to be a game-changer in the serviced apartment industry.

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Let’s Build the Future of Your Business Together

In just 30 minutes, we’ll explore your app idea, address key challenges, and outline a roadmap for a scalable, custom solution. This consultation is your first step—completely free and without obligation.