case study: xtoura App

xtoura: PIM-Modernisierung für den Tourismus.

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who they are?

About Satzart & xtoura

Services: Custom App Platform (iOS, Android, Web) & Agency Dashboard

Satzart has been a leading partner for tourism marketing in Germany for over 30 years, renowned for precision and quality in producing travel catalogues. Their proprietary system, xtoura®, serves as the central Product Information Management (PIM) and booking system for numerous tour operators.

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the challenge

Overcoming Legacy Limitations

The travel sector's digital transformation presented four critical hurdles for xtoura clients:

The Mobile Gap

Traditional PIM systems were desktop-oriented, missing the "mobile-first" expectations of modern travelers.

Rigid Legacy Systems:

Lack of modularity made it difficult to integrate real-time features like push notifications and interactive surveys.

Fragmented Communication:

Traveler communication (itineraries, documents) was scattered across paper, email, and disparate tools.

Scaling Inefficiency:

Onboarding new agencies required costly manual customization instead of a streamlined, automated process.

the solution

A Modular,
Two-Dimensional Platform

The Approach and the Key Features

We partnered with Satzart to build a two-dimensional platform: the xtoura App (Traveler Experience) and the AppCenter (Agency Management).

Web app with training assignment system.

Digital Trip Wallet

Central hub for confirmations, tickets, and itineraries with full offline access.

Web application with state management for training orders.

Multitenant White-Labeling

Single core codebase supports multiple agency brands, configured entirely via the AppCenter.

Web app with secure and scalable architecture.

Seamless API Integration

Synchronization with external booking engines (Kuschick, Turista) for real-time data.

Web app with storage and error tracking

Real-Time Engagement

Integrated push notifications and dynamic surveys for direct traveler communication.

Web app with flexible mobile access

Secure & Compliant Architecture

Modular design ensures high data integrity, rapid deployment, and GDPR compliance.

THE RESULTs

Efficiency and Scalability

The platform transformed a legacy backbone into a competitive, SaaS-ready solution. Early outcomes include:

Enhanced Traveler Trust

A single "digital companion" reduces service calls and improves confidence during multi-day tours.

    Faster Deployment

    Onboarding new agencies is configuration-driven, drastically reducing Time-to-Market and costs.

      Operational Efficiency

      Centralized document distribution and automated workflows minimize administrative overhead.

        Future-Proofing

        Full alignment with EU data sovereignty and GDPR standards, providing a secure alternative.

          Scalable Business Model

          The shift to a multitenant platform allows Satzart to scale its offering across the DACH region.

            what our clients are saying

            Q Faster and more efficient.

            MedtecConnect has streamlined our training process, making it faster and more efficient. It’s a game-changer for product adoption and user satisfaction. quo

            Manager

            MedTecConnect Solutions

            Conclusion

            Key
            Takeaways

            The xtoura App Platform is a blueprint for successful digital transformation in European tourism. By strategically augmenting the reliable xtoura PIM system with a scalable, multitenant mobile architecture, Satzart successfully bridged the gap between heritage systems and modern traveler expectations.

            The result is a resilient, GDPR-compliant ecosystem that drives operational efficiency and positions partner agencies for continued digital growth without disruptive re-engineering.

            Medtec Web App Functions

            Success Stories from
            Satisfied Clients

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            Empowering healthcare Training

            MedtecConnect revolutionized medical device training with a browser-based app that simplified workflows, enhanced accessibility, and increased adoption rates.

            Reduced scheduling delays by 60%.

            Improved user satisfaction with real-time access.

            Boosted market performance for manufacturers.

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            Simplifying Recruitment with F!nder

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            Simplifying Recruitment with F!nder

            Authentic candidate profiles with video functionality, building trust in the hiring process.

            Automated workflows that eliminate delays and inefficiencies in prescreening and scheduling.

            Streamlined interactions with privacy-first features to protect user identities.

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            Legacy System Modernization: Book Your Strategy Session.

            et's discuss how to apply a secure, multitenant architecture to your business. Protect your legacy investment while launching a competitive, mobile-first platform compliant with EU standards. Book your 30 min. session now.

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